CLIENT FOCUS

At Natilik we believe it is not just the technology that we provide that makes a difference for our clients, but how we approach the partnership and the services we deliver. This is why we focus on getting the basics right and fulfilling the following commitments to our clients:

CLIENT CHARTER

1. To provide a document that summarises our relationship and our joint goals together

2. To provide an Executive Point of Contact for every one of our clients

3. To offer advice and opinions on products and services that we think may be of interest

4. To help you make the best decisions on new projects or services

5. To help you to make the best decisions on renewing, extending or upgrading existing services

6. To make it easy to buy products and services, big or small, complex or simple

7. To deliver one-off projects and services for you to agreed timescales, budgets, scopes and outcomes

8. To deliver on-going services to you within agreed SLAs, always looking for improvements

9. To bill you for our services in a clear and consistent manner

10. To offer you opportunities to build on our relationship in a social setting

SOME OF OUR CLIENTS

Our clients span a wide range of industry sectors and include both national and international organisations.

WHAT OUR CLIENTS SAY

NATILIK ARE A KNOWLEDGEABLE AND TRUSTED TECHNOLOGY PARTNER OF MILLER. THEIR APPROACH AND VISION AROUND OUR GLOBAL COLLABORATION STRATEGY HAS ENABLED US TO TRANSFORM THE WAY WE COMMUNICATE ON A GLOBAL BASIS.

GARY WILLIAMS, MILLER INSURANCE

NATILIK BRINGS AN ENERGETIC, ENTHUSIASTIC AND KNOWLEDGEABLE APPROACH TO OUR PARTNERSHIP. HAVING WORKED WITH A NUMBER OF PARTNERS PREVIOUSLY, NATILIK DIFFERENTIATES THEMSELVES BY UNDERSTANDING OUR BUSINESS AND ALIGNING SOLUTIONS TO IT.

CORY KOSTYNIUK, ORBIS INVESTMENTS

WE CHOOSE TO WORK WITH NATILIK ON THE BASIS THAT THEY CLEARLY UNDERSTAND OUR BUSINESS AND IT PRIORITIES, AND WORK ACROSS OUR BUSINESS TO DELIVER A CONSISTENTLY GREAT SERVICE TO STATPRO GLOBALLY.

NEIL SMYTH, STATPRO

WHEN I THINK OF NATILIK, I THINK OF THE GUIDANCE, HELP AND EXPERTISE THAT ENABLES ME TO UNDERSTAND THE FUTURE OF TECHNOLOGY AND HOW WE UNLOCK THE PATH TO THE GREATEST BUSINESS SUCCESS AND RELATIONSHIPS.

PHILL MANNING, WESSEX WATER

NATILIK HAVE BUILT A RESILIENT CENTRALISED WIRELESS NETWORK FOR VIRGIN ACTIVE ENABLING EASY EXPANSION TO OUR CORPORATE NETWORK.

SAM MCGUINNESS, VIRGIN ACTIVE

PROJECT DELIVERY FROM NATILIK HAS BEEN FANTASTIC – VERY THOROUGH – AND THEIR CUSTOMER SERVICE IS SECOND TO NONE. THEY WORK VERY CLOSELY WITH US AS AN ORGANISATION AND THIS HELPS US TO MOVE OUR BUSINESS FORWARD.

ARAF MOHAMMED, OFFICE DEPOT

NATILIK HELP US WITH PLANNING, SUPPORT AND PROFESSIONAL SERVICES WITH OUR CISCO INFRASTRUCTURE. THIS ALLOWS US TO BE AGILE IN SUPPORTING OUR BUSINESS’ NEEDS.

SIMON STONE, SOUTH EAST WATER