Your Guide to all Things WebexOne 2025

Bringing You the Latest and Greatest

Every year, the Natilik team attends WebexOne to hear the latest innovations, with this year’s event taking them to sunny San Diego. Always full of exciting announcements, this year has been no different, with Cisco unveiling its vision for Connected Intelligence and new enhancements to Webex Contact Centre. We’ve pulled together the headline updates, so read below to catch the hot topics, key insights, and major updates straight from our teams on the ground!

Cisco unveiled Connected Intelligence, introducing AI agents, a new NVIDIA-powered RoomOS 26, and deep integrations with Microsoft, Amazon, Salesforce, and Zoom to transform how people, AI, and IT collaborate securely.

Connected Intelligence

What is it: Cisco’s vision where humans and AI agents work together on secure Cisco platforms.
What it means: Boosts productivity by blending human collaboration with AI automation.
When it’s coming: Announced September 2025, rolling out progressively with new agents and RoomOS 26 from Q4 CY25

Cisco AI Assistant Agents

What is it: A suite of AI agents automating tasks like notes, actions, polls, scheduling, and call handling.
What it means: Employees spend less time on admin tasks, more on high-value work.
When it’s coming:

• • Meeting Scheduler – GA Q4 CY25
  • Task Agent, Notetaker Agent, Polling Agent – GA Q1 CY26
  • AI Receptionist – Controlled availability Q1 CY26

Open Ecosystem Integrations

What is it: Webex AI Assistant integrates with Amazon Q index, Microsoft 365 Copilot, Salesforce, and Jira.
What it means: Work seamlessly across enterprise platforms without leaving Webex.
When it’s coming:

• • Amazon Q index, Microsoft 365 Copilot – starting Q4 CY25
  • Salesforce, Jira tasks – GA Q1 CY26

RoomOS 26 (Powered by NVIDIA)

What is it: New OS for Cisco devices, adding AI-driven collaboration features.
What it means: Smarter meetings, real-time transcription, adaptive views, noise zoning, and digital twin workspaces for IT.
When it’s coming: General availability starting Q4 CY25

Microsoft Device Ecosystem Platform (MDEP)

What is it: Microsoft Teams Rooms security and management integrated with Cisco devices.
What it means: Enhanced security plus collaboration flexibility for Teams users.
When it’s coming: Launching with RoomOS 26, Q4 CY25

Expanded Meeting Flexibility

What is it: Zoom for Cisco Rooms to improve the Zoom meeting experience on Cisco devices.
What it means: Greater customer flexibility across meeting platforms.
When it’s coming: Q4 CY25

AgenticOps for IT

What is it: AI-driven IT operations in Webex Control Hub with Cisco AI Canvas.
What it means: Natural-language troubleshooting with AI and IT collaboration.
When it’s coming: Planned introduction in CY26

Security and Trust Enhancements

What is it: Deepfake and synthetic media detection in Webex (GetReal and Pindrop).
What it means: Protects collaboration environments from AI-driven threats.
When it’s coming: GA by Q1 CY26

Cisco announced AI-powered enhancements to Webex Contact Centre, including unified AI Quality Management, advanced AI Agent and Assistant capabilities and deeper Salesforce/AWS/Epic integrations.

Webex AI Quality Management (QM)

What is it: A new AI-powered tool that unifies quality management across both human and AI agents.
What it means: Supervisors gain real-time insights, AI-assisted scoring, and coaching to enhance performance and mitigate risks associated with AI adoption.
When it’s coming: Q1 2026

Webex AI Agent and AI Assistant for Contact Centre

What is it: AI agents for autonomous resolutions and Cisco AI Assistant for real-time transcription, summaries, and suggested responses.
What it means: Faster resolutions, more efficient agents, and improved customer experiences.
When it’s coming:

• • Cisco AI Assistant – GA early 2025, with ongoing feature updates in CY25
  • Webex AI Agent – GA now, multi-agent collaboration and MCP/A2A support coming Q1 2026
  • Beta 50+ language support – Q4 2025

Momentum Design System

What is it: Modernised UI in Webex Contact Centre for agents and supervisors.
What it means: Increases focus, efficiency, and usability across customer interactions.
When it’s coming: Available now

Ecosystem Integrations

What is it: Expanded integrations with Salesforce, AWS (Amazon Lex), and Epic Systems.
What it means: Unified workflows across CRM, cloud platforms, and healthcare systems for seamless customer journeys.
When it’s coming:

• • Salesforce BYO CCaaS integration – Early access now, GA Q1 2026
  • Amazon Lex integration – Available now
  • Epic integration – Available now

Global Expansion (India and Saudi Arabia)

What is it: Webex Contact Centre and Calling is expanding to new regions with local data centres.
What it means: Improves compliance, latency, and reliability for regional and global organisations.
When it’s coming:

• • India (Mumbai and Chennai data centres plus Contact Centre launch) – Q2 2026
  • Saudi Arabia expansion – Roadmap post-2026