Joss joined Natilik in 2017 as a member of the Service Delivery team, he worked with a number of clients ensuring that Natilik’s services continued to evolve and deliver value in line with changing business needs. Joss took responsibility for Service Design and Transition activities before moving into the role of Client Success Director for the National Enterprise Business. In this role Joss leads the National Client Success Team and is focused on delivering value and an exceptional service to our clients at every stage of their lifecycle with Natilik.