Join Natilik, industry experts, and peers for insights and real-world stories on Getting Contact Centre AI Right.
Most organisations are investing in AI for contact centres, yet few are seeing measurable improvements in revenue, customer experience, or agent productivity. This session cuts through the hype to show where AI genuinely delivers value, where it fails, and what leaders need to do differently to implement it successfully.
What to Expect
Insight from an industry expert – hear from Michael Clark, CXTT, and get the market perspective on where AI delivers value vs where it fails.
Real-world experience – learn from Todd Gibbons, CCO of Winning Group, how Webex CC is driving a stronger revenue focus.
The technology to succeed – listen to Ben Farrell as he shares the Cisco Webex roadmap, showcasing what’s practical now and what’s coming next.
Your confident guide – uncover Natilik’s role in turning technology into measurable outcomes.
Networking drinks – your opportunity to ask questions and have open conversations with the event speakers, your peers and the Natilik team.
Why Attend?
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Discover how AI is reshaping CX today
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Get tips on how to implement AI successfully
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Maximise ROI from your CX AI investments
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Connect with industry peers and innovators
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Attendees will have the chance to win one of three Bluetooth headsets or a Bellroy Travel Organiser. 🎧✈️
In collaboration with Natilik, your confident guide in CX, Cisco Webex and CXTT. Complete the form to register for the event today.
📅 Thursday 19th February, 2026
🕓 14:00 – 17:30 AEDT
🗺️ Cisco Office, Sydney
