As the demand for seamless digital experiences grows, integrating your Unified Communications as a Service (UCaaS) solution with your contact centre is essential to maximise your operational efficiency, boost your agent productivity and keep your customers coming back time and time again.

A unified integration between Cisco Webex Contact Centre, Eleveo’s Workforce Optimisation suite (WFO), and Microsoft Teams connects the tools driving your contact centre strategy in one centralised location, enabling your agents with easier access to the calling and collaboration features they need to deliver exceptional customer experiences.

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