Calabrio ONE – Infographic
Customers expect to engage with companies seamlessly across multiple channels like chat, mobile, video and social media. Contact centres must evolve to meet these new challenges.
With these challenges come opportunities- opportunities to personalise service, to shift customers to lower-cost channels and drive proactive outbound activity.
Calabrio One is an intelligent, fully integrated Contact Centre WFO suite designed to deliver outstanding omnichannel customer experiences and extend customer-centric strategies across your business.