Is Your Contact Centre Living Up To Customer Expectations?
The widespread adoption of digital devices, the rise of Big Data and the adoption of the cloud, is changing the way customers want to communicate with organisations. It is no longer sufficient to just answer the phone, you need to digitally connect with customers.
Customers expect to engage with companies seamlessly across multiple channels like chat, mobile, video and social media, in fact, 74% of people regularly engage through three or more interaction channels. Contact centres must evolve to meet these new challenges.
Take a look at our infographic to see if your Contact Centre is living up to customer expectations.