Transforming the Customer Experience
Founded in the North of England in 1990, Radius has rapidly grown to become one of the leading providers of fuel cards with an operation that now spans the globe. Technology and Innovation is at the core of the company, demonstrated by their telematics product that today tracks over 50,000 vehicles, making Radius the fastest growing company in this sector.
Radius wanted to link their global telephony estate with 1 single platform; one that was modern, intuitive, and could help change the way in which end-users collaborate across the globe.
They wanted to provide their customer service agents with a solution that would allow them to intelligently route calls, provide a true omni-channel experience, increase agent productivity and deliver greater levels of analytics.