Whilst for many of us working from home is second nature, for a large proportion of contact centre agents this is an entirely new way of working to navigate. Owing to this our Contact Centre expert Ajmal Mahmood and Daniel Schlenzig, Cisco’s UK&I Contact Centre Sales Lead, hosted a webinar to delve into how your business can support your remote contact centre agents during this period of uncertainty, whilst still ensuring that your customers have the first-rate experience they have come to expect from your business.