Critical Connections: How We Deliver for Asda Today

 

With deep experience supporting some of the UK’s leading retailers, Natilik has built a strong reputation for helping businesses navigate complex technology transformations. Asda is no exception. Already proving itself as a confident guide, Natilik has delivered real value through strategic projects that are setting the foundation for long-term success.

Discover how Natilik Helped Transform Asda’s Telephony and Contact Centre Infrastructure

The challenge
Following Asda’s move to new ownership in 2021, the business faced a major challenge: separating from legacy systems and building a completely new, scalable infrastructure, fast.

The solution
To meet this challenge, Asda partnered with Cisco and Natilik to migrate from their legacy CUCM/CCX solution to a modern, cloud-based telephony and contact centre setup. The solution? Webex Calling is integrated with Microsoft Teams and Webex Contact Centre, which are all supported by Natilik’s global 24/7 Tech Support, Service Delivery, and Client Success teams.

The key outcomes

Reduced Downtime:
Significantly minimised system outages across 700+ UK stores and 30 depots with one integrated system.

Improved Responsiveness:
Scalable cloud infrastructure enables fast adaptation to seasonal demand, with enhanced internal communication and customer service response times.

Enhanced Customer Satisfaction:
Post-implementation surveys show a marked improvement in CSAT scores, with better service delivery and customer experience.

Streamlined Telephony Migration:
Seamless porting of 1,095 number ranges from KCOM to Gamma, plus increased SIP capacity and reduced costs through consolidation.

This project is a great example of how Natilik is already driving real business value for Asda and why we’re well placed to support even more areas of your business.

Redefining Wireless Together: How Natilik Can Power Asda’s Next Network Evolution

 

As a trusted technology partner, Natilik brings the expertise and capability to support Asda in redefining its wireless experience. With deep industry expertise and a proven track record in delivering exceptional user experiences across enterprise networks, Natilik is uniquely positioned to help Asda elevate its in-store connectivity.

In the modern retail environment, wireless infrastructure is no longer just a utility – it’s a strategic enabler. Seamless, high-performance Wi-Fi can unlock a wealth of customer and colleague benefits, from powering mobile self-checkout and digital signage to supporting staff devices and enabling new colleague apps that improve efficiency. It also paves the way for hyper-personalised in-store experiences, loyalty programme integration, and real-time data insights.

With a comprehensive understanding of the challenges and opportunities within retail, Natilik stands ready to work with Asda on building a scalable, secure, and future-proof wireless network that supports innovation, enhances operations, and creates truly connected store experiences.

Proven Success in Your Sector

Explore the stories of transformational projects we have worked on with retail organisations.

The Right Partner for your Wi-Fi Network

We have the capability and experience in building scalable and flexible networking solutions for clients as well as the partner recognition, making Natilik a partner that you can trust.

Sustainability

Discover how Natilik can bolster Asda's 'Creating Change for Better' sustainability strategy. Explore the links below to see our shared dedication to achieving net zero, reducing waste, and supporting communities.

Come and meet the team

Join Us on 14th May at Tottenham Hotspur’s State-of-the-Art Stadium

Get ready for a full day of insight, innovation, and inspiration as we showcase Natilik’s leading-edge capabilities.

Start the day with a networking breakfast at 9:30am, followed by exclusive presentations from Natilik’s CEO and CTO, alongside guest keynote speakers. You’ll gain valuable insight into the latest trends shaping digital transformation and the future of enterprise technology.

In the afternoon, dive deeper into the world of networking. Join our dedicated tech stream, where you’ll explore the future of wireless with Natilik’s in-house Wi-Fi experts and strategic partner Ekahau, as they guide you through planning your Wi-Fi 7 upgrade. You’ll also hear directly from our clients as the likes of Barratt Developments join a panel about how Natilik has delivered real-world networking transformations.

To wrap up the day in true high-adrenaline style, you’ll get the chance to hit the track at F1® DRIVE London, located within the stadium – after which there will be food, drinks and another chance to connect with Natilik and partners.

Register now to reserve your place – we look forward to seeing you there.