The client is an international specialist insurer and reinsurer with operations in Bermuda, London, Europe and the US.

Founded in 2019, the company combines unrivalled experience, reputation and a legacy-free balance sheet to offer its clients excellent service from a best-in-class business.

  • Challenge
  • Solution
  • Outcome

Challenge

  • Legacy infrastructure

    The client wanted to refresh its wireless infrastructure to ensure better connectivity across its five floors in the iconic Scalpel building.

  • Wireless innovations

    Having relocated to the Scalpel in 2019, the client wanted to upgrade to a Wi-Fi 6E infrastructure to enable more reliable wireless and a better experience for users on the network. The business was also keen to futureproof as Apple would soon release new laptops with 6 GHz capability.

  • Capacity challenges

    The client had been having challenges with the capacity of the wireless network since the post-pandemic return to the office, due mainly to the increased use of real-time applications, particularly for video calls. The user experience for these applications wasn’t up to the clients desired standard, with the demand on the network affecting the performance quality in some instances.

Solution

Natilik worked closely with the insurer to fully understand its requirements and the open office space in which its teams worked. This process started with identifying the environmental issues and interference factors impacting the Wi-Fi experience. Natilik provided wireless design consultancy taking the complexities of the Scalpel building into account, focusing on the impact of the open space on the Wi-Fi design, the client’s way of hybrid working, and its estate of user endpoint devices.

This consultative approach, which included four workshops, produced a Wi-Fi 6E design validated through cutting-edge wireless survey data capture, analysis and testing. The wireless infrastructure was designed using the latest Meraki Wi-Fi 6E solution, further building upon its existing Meraki wired infrastructure deployment. The solution allowed the insurer to take advantage of the Cisco and Apple technical partnership, being able to implement Cisco Fastlane into their Jamf deployment. This functionality ensures that business-critical data is given priority on the network above any other type of data traffic, with personal and guest data deprioritised. Additionally, Natilik proposed a Meraki Managed Service, encompassing the management of day-to-day operational tasks and enhanced wireless support services.

  • Discover

    The office space was surveyed to understand the failings of the existing network and to identify the interference factors that would need to be considered for any new design.

  • Design

    A series of workshops and survey findings informed the design for a new 6GHz wireless infrastructure.

  • Transition

    The Natilik team worked to implement the new Wi-Fi 6E enabled Meraki access points and cabling with minimal interference to office operations.

  • Manage

    Ongoing support with the Meraki Managed Service from Natilik ensures the network runs smoothly and enables tweaks to be made as and when needed to keep the wireless operating seamlessly.

Outcome

Following the implementation of the new Wi-Fi design, including a complete upgrade of APs and cabling, the client’s team can now work seamlessly over the wireless. Hybrid working is now fully enabled, with endpoint connectivity running smoothly, all with speeds that would have been impossible with its previous infrastructure.

The Meraki Managed Service from Natilik also provides the IT team with peace of mind, knowing that the Natilik experts are monitoring the environment and troubleshooting any issues that might occur, tweaking the solution to ensure the high level of connectivity continues.

In summary, the benefits to the insurer were…

  • A fourfold increase in Wi-Fi speeds

    Immediate improvement to network performance and both legacy and new wireless endpoints, providing unbelievable speeds.

  • Improved user experience

    Increased mobility, roaming performance and improved application response.

  • Cost saving

    Reduced operational cost, allowing its team to prioritise their resourcing towards strategic initiatives and innovation.

  • Room for growth

    Futureproofed capacity as the infrastructure can grow with the businesses requirements.