Did you know?
- 78% of customers use more than one channel from start to complete a transaction.
- 57% of customers from all generations now prefer engaging via digital channels.
- AI-driven chatbots can handle up to 80% of routine customer inquiries, freeing up your agents to focus on more complex and high-value interactions.
- Businesses that implement AI in customer service see a 33% decrease in call volume, resulting in reduced costs and improved efficiency.