Watch session 2 of the Activate AI Live Insider Series in partnership with NiCE Cognigy.
Agentic AI is moving fast, and the contact centres pulling ahead aren’t waiting for the technology to mature further. They’re deploying now, carefully, with a clear sense of what they want to achieve and what good looks like.
In this session, Natilik’s Chief Business Development Officer, Leigh Bialik and Tom Gunner, AI Automation Solution Engineer at NiCE Cognigy, explore what’s realistically achievable in your contact centre in the next six to twelve months. Not a vision of the distant future, but a practical look at what you can do now and how to do it in a way that actually sticks.
You’ll come away with a clearer picture of the capabilities worth prioritising, the operating model questions worth asking, and the guardrails worth putting in place before you scale.
Highlights:
- Six capabilities realistically deployable in the next 6 to 12 months, from multimodal AI to predictive analytics
- Why autonomous agents can resolve up to 50% of interactions end-to-end in the right scenario, and how to identify those scenarios
- Why human in the loop is non-negotiable, agentic doesn’t mean unchecked
Complete the form to watch now →