Gavin has been with Natilik for nearly ten years and is now Professional Services Director for the Collaboration and Customer Engagement team. Prior to this, Gavin was a Programme Manager within the Transition and Project Delivery Teams. Gavin has led Programme and Project Teams in the delivery of solutions across multiple technology areas, but specialising in more recent years in Contact Centre and Collaboration, which has resulted in successful implementations for clients such as Vocalink, Skanska, Greenergy, Coventry Building Society and The AA. A great highlight was transitioning The AA across to Natilik’s Contact Centre as a Service and the Natilik Platform.

Before Natilik, Gavin had 14 years’ experience in IT across Service Management, Business Analysis and Project Management, where he largely learnt his trade at Anheuser Busch and Logica.