With over 20 years in the IT industry, Jonathan has a broad range of experience across multiple technical disciplines.

During his time at Natilik, Jonathan initially held the role of a Contact Centre Solutions Architect. His expertise and contributions propelled him into the leadership role of heading the National Enterprise Solution Design Team, ensuring that Natilik’s team of talented Solution Architects guide our clients through the complex world of IT. He is now our Customer Engagement Solutions Director, where he remains committed to fostering innovation and defining Natilik’s strategy and proposition to address the customer experience challenges faced by organisations in the digital era.

Before Natilik, Jonathan led client innovation programmes across a number of large UK based organisations, and has built and led software development teams responsible for some of the software that exists in Cisco solutions today.