A practical series for CX and AI leaders navigating use cases, guardrails, and agentic AI.
Everyone is talking about AI in the contact centre, but with endless use cases, vendors, and bold promises, it’s hard to know where to start or what will actually deliver value.
Activate AI is a three-part live insider series designed to help organisations move beyond ideation and implement AI for customer experience in a way that genuinely works.
Explore the series
Starting in April, Natilik and our best-in-class CX ecosystem partners will cut through the hype and focus on practical, proven agentic AI Assistants that improve customer experience, support contact centre teams, and deliver measurable business outcomes.
This series is about applying AI with intent. You’ll gain clarity on where to activate AI first, how to scale it responsibly, and how to strike the right balance between automation and human empathy.
By the end of the Activate AI live insider series, you’ll have a clearer, more confident view of how to build AI-powered contact centre solutions that customers trust, teams adopt, and your organisation can stand behind – without becoming another failed AI statistic.
What you’ll learn:
Finding the Best First AI Use Case, Wednesday 22nd April @ 3pm BST
Hosted in partnership with Cisco, you’ll uncover how to avoid stalled pilots and identify low-risk, high-impact moments where AI can actually complete work.
How Far Could Agentic AI Take Your CX This Year?, Wednesday 29th April @ 3pm BST
Alongside NiCE Cognigy, we’ll look at what agentic and multimodal AI can deliver in the next 6–12 months, without over-automation.
From Risk to ROI: Getting the AI Guardrails Right, Wednesday 6th May @ 3pm BST
With boost.ai, we’ll explore why strong governance accelerates AI adoption and how to balance speed, security, and human oversight.
Register your interest now and get access to all three Activating AI for Customer Experience sessions.
If you can’t make it live, don’t worry – registered attendees will receive access to the on-demand replays after the live insider series is completed.