Cisco Archives | Natilik

Contact Centre Assessment with Cisco

Posted on: April 21st, 2026 by Natilik-Clare

Find your next AI use case with Natilik and Cisco

Everyone is talking about AI in the contact centre. The harder question is how you go from ambition to actual impact. Most organisations get stuck not because of the technology, but because they try to do too much, too fast, without the right foundations in place. This assessment, delivered by Natilik in partnership with Cisco, is designed to change that. We help you dream big, start small, and get your first real AI win on the board.

Delivered in partnership with

What you’ll walk away with

Clarity on where agentic AI can genuinely help your customers and agents

A view of which journeys to automate now, and where humans stay in control

Insight into how Cisco Webex Contact Centre’s agentic AI capabilities can be applied to your organisation and outcomes

A practical, prioritised roadmap you can act on immediately

How it works

A six-step methodology developed with Cisco, designed to move organisations beyond pilots and into production. The assessment covers steps 1 to 3. Steps 4 to 6 form the basis of the engagement that follows.

Set the objectives

Before anything else, we establish what success looks like. We work with you to validate your investment using historical data and define what your AI should actually achieve, whether that is reducing costs, improving resolution rates or freeing up agent time.

Create the northstar

We help you define your ideal end state. What would your contact centre look like if AI was working exactly as it should? This vision shapes every decision that follows.

Understand your existing technology

AI does not exist in isolation. We map your current technology landscape to understand what you already have, what needs to integrate, and how to measure value beyond the CX platform itself.

Get points on the board

Rather than trying to do everything at once, we identify a focused, high-impact first use case and help you implement it. Early wins build confidence and create the foundation for scaling.

Prep for production

Moving from pilot to production requires more than good technology. We help you put the right operational cadence, governance and fallback plans in place so AI performs reliably at scale.

Ongoing optimisation

AI is not a set and forget solution. We help you establish the right metrics, centralise your data and build a continuous improvement loop that keeps performance on track and unlocks the next use case.

No cost to your organisation. Delivered in partnership with Cisco, this assessment gives you a clear, expert view of your best first AI use case before any investment decision is made.

Why it matters

Automating old pain points is not transformation. Done without the right strategy, it can make things worse. The organisations that succeed with AI are the ones that set clear objectives, understand what they already have, and pick the right first use case with confidence. That is exactly what this assessment is built to help you do.
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Ready to find your best AI use case?

Fill in the form, and a Natilik expert will be in touch to get you started.

Cisco Hyperfabric Showcase

Posted on: October 21st, 2025 by Natilik-Hayley

Explore the latest technology and future of multi-cloud architecture all in one environment.

The Natilik Multi-Cloud Showcase brings together cutting-edge infrastructure, automation, and hybrid-cloud capabilities empowering clients to see, test, and imagine the possibilities of a fully optimised, AI-ready multi-cloud environment.

Cisco Hyperfabric

The Technology
Cisco Nexus Hyperfabric, Consisting of 2x leaf switches (HF6100-60L4D) and 2x spine switches (HF6100-32D).

What is Cisco Nexus Hyperfabric?
Cisco Nexus Hyperfabric is a cloud-managed vertical stack solution consisting of purpose-built hardware, software, a cloud controller, day-2 operations, automation, and Cisco support.

Why Cisco Nexus Hyperfabric?
IT, application and DevOps teams can manage the full lifecycle of designing, ordering, deploying, validating, monitoring, and scaling fabrics without requiring deep networking or operational expertise eliminating complexity.

Showcase Capabilities
The showcase environment demonstrates the simplicity of deployment, configuration and management of fabric architecture from scratch using the Hyperfabric Portal showcasing;

Build environment blueprints – Without the need of physical kit see how to design and build repeatable blueprints for resilient architecture.

Prepare and test templates at speed – Our experts hold a depth of knowledge that equips us to define, design and deploy the best storage architecture for your applications.

Experience one touch configuration – Populate the template with existing hardware and finish the roll out by pushing your pre defined configuration to all devices.

Security and Observability Discovery Workshop

Posted on: April 18th, 2024 by Natilik-Clare

Register for a free Security and Observability Discovery Workshop

The Natilik team would love the opportunity to host you and your team for a bespoke Security and Observability Discovery Workshop.

Taking the time to understand your industries regulation, your existing collaboration tools and infrastructure and your desired end user experiences, our team of experts will discuss the art of the possible, helping to define your ideal future state and roadmap how Natilik can help get you there.

Seamless and Productive Work Discovery Workshop

Posted on: April 12th, 2024 by Natilik-Clare

Register for a free Seamless and Productive Work Discovery Workshop

The Natilik team would love the opportunity to host you and your team for a bespoke Seamless and Productive Work Discovery Workshop.

Taking the time to understand your AI strategy, user personas and desired meeting experiences, our team of experts will discuss the art of the possible, helping to define your ideal future state and roadmap how Natilik can help get you there.

Cloud Network Management Workshop

Posted on: April 10th, 2024 by Natilik-Clare

Register for a free cloud network management workshop

Ready to start the next phase of your journey to the cloud? Then sign up today for our Cloud Network Management Workshop, where our team of experts will work with you to understand your desired business outcomes, and how Natilik’s hosted Catalyst Center service can ensure your meet your network management goals.

Sustainability Discovery Session

Posted on: March 21st, 2024 by Natilik-Hayley

Delivering Multi-Cloud Maturity

Optimising environments and infrastructure for application excellence

It can be hard to know where to begin when it comes to making your tech greener and more sustainable. To get started you can book a Sustainability Discovery Session with the Natilik experts, who will be able to guide you on the path to a greener future.

Whether it’s looking at making the technology you have in place more energy efficient, or what new technology would be the greenest choice, the team at Natilik is on hand to help you achieve your sustainability goals.

To get started, fill in the form opposite and we will be in touch to book your Sustainability Discovery Session.

Natilik Collaboration Hardware Trial

Posted on: May 25th, 2021 by admin

Natilik will send you the hardware you wish to trial for a time frame that best suits your business, so you can see exactly how it works, whether it fits your requirements and how it integrates with other technologies within your existing infrastructure.

Whether you’re looking to connect your home users to your office huddle spaces with a video room kit, or to upgrade your executive offices with immersive desk based video devices, take advantage of our hardware trials to experience first-hand, the power of intelligent video devices before you buy them.

Cisco Umbrella

Posted on: April 26th, 2021 by admin

Protect against threats on the internet, wherever your users go

Take a trial of Cisco Umbrella and see what it can do

As the industry’s first Secure Internet Gateway in the cloud, Cisco Umbrella provides the first line of defence against threats on the internet, because Umbrella is delivered from the cloud, it is the easiest way to protect all of your users in minutes.

What is included in the trial?

Threat protection like no other — block malware, C2 call backs, and phishing.
Predictive intelligence — automates threat protection by uncovering
attacks before they launch.
Worldwide coverage in minutes — no hardware to install or
software to maintain.
Weekly security report — get a personalised summary of malicious
requests & more, directly to your inbox.
1,000+ users? — You’re eligible for the Umbrella Security Report,
a detailed post-trial analysis.

Cisco Stealthwatch Cloud

Posted on: April 26th, 2021 by admin

PROTECT YOUR CLOUD ASSETS AND PRIVATE NETWORK

Improve security and incident response across the distributed network, from the office to the public cloud. Detect threats in real time. Reduce false positives. Gain actionable security intelligence to make your security team more efficient. And do it all while lowering costs.

See what risks exist on your network with our 2-week security visibility assessment

Cisco Email Security

Posted on: April 26th, 2021 by admin

PROTECT AGAINST TODAY’S TOP THREATS LIKE RANSOMWARE, PHISHING AND BUSINESS EMAIL COMPROMISE.

You can’t rely on one layer of email security protection. See how our email security can work to provide the rapid threat detection you need for today’s top threats like ransomware, phishing and business email compromise.

We’re offering you a free, 45-day trial of Cisco Email Security. Even better, we’ve included all the extra enhancements and features you’ll want to explore.