Gavin has been with Natilik for nearly seven years and is now Professional Services Director for the Collaboration and Contact Centre team within the National Enterprise Business. Prior to this, Gavin was a Programme Manager within the Transition and Project Delivery Teams. Gavin has led Programme and Project Teams in the delivery of solutions across multiple technology areas, but specialising in more recent years in Contact Centre and Collaboration, which has resulted in successful implementations for clients such as Vocalink, Skanska, Greenergy, Coventry Building Society and The AA. A great highlight was transitioning The AA across to Natilik’s Contact Centre as a Service and the Natilik Platform.

Prior to joining Natilik, Gavin had 14 years’ experience in IT across Service Management, Business Analysis and Project Management, where he largely learnt his trade at Anheuser Busch and Logica.

Joss joined Natilik in 2017 as a member of the Service Delivery team, he worked with a number of clients ensuring that Natilik’s services continued to evolve and deliver value in line with changing business needs. Joss took responsibility for Service Design and Transition activities before moving into the role of Client Success Director for the National Enterprise Business. In this role Joss leads the National Client Success Team and is focused on delivering value and an exceptional service to our clients at every stage of their lifecycle with Natilik.

Katie joined Natilik as a project manager six years ago and due to her exceptional performance in delivering outstanding projects for key clients such as Capital One she now leads the team for National Enterprise. Since leaving education she has spent her career working in the communications sector and has over 15 years experience in this industry. With plenty of hands on experience both at Natilik and in her previous roles she provides mentorship to her team and continues to engage on projects as key stakeholder to ensure their success.
Katie holds a Prince2 Practitioner and MSP Foundation accreditation.

Ian has been with Natilik since 1999 and worked in a variety of roles including Project / Programme Manager and Professional Services Director.

Responsible for delivering day to day service excellence to our clients across Natilik’s entire technology portfolio, including our hosted and cloud offerings. Ian works directly with the wider global support organisation, the support engineers aligned to the National team and the Service Delivery team, to manage and develop the support operation to assist Natilik’s clients with the business as usual operation of their solutions.

Prior to joining Natilik Ian worked for Michelin Tyres on their graduate programme including roles in Customer Services, Management Information and Trunk Road Staff. Ian attended Loughborough University and holds a degree in Civil Engineering.