Watch session 1 of the Activate AI Live Insider Series in partnership with Cisco.
The hardest part of AI in the contact centre isn’t the technology, it’s knowing where to begin. Too many organisations jump into AI without a clear sense of what they’re trying to achieve, and end up with costly pilots that go nowhere and a team that’s harder to bring along next time.
In this session, Natilik’s Field CTO Ian Anderson and Abhiram Kramadhati, Director of AI Solutions Consulting at Cisco, walk through a practical, vendor-agnostic framework for identifying the right first use case. One that’s grounded in real business outcomes, not just technology excitement.
You’ll come away with a clearer sense of where to start, what to avoid, and how to build the kind of early momentum that makes the next step easier.
Highlights:
- Why clear objectives come before technology choice, and how your contact centre data makes this easier than you think
- A framework for taking an AI use case from intention to live and keeping it live
- Why failed implementations don’t just waste budget, they create lasting scepticism that blocks future AI investment
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