27/02/2024 – We are excited to reaffirm Natilik’s partnership with NICE, marking a continued commitment to redefining customer and agent experiences through state-of-the-art CX AI-driven solutions.

At the heart of this partnership lies the seamless integration of CXone, a Leader in the 2023 Gartner Magic Quadrant™ for Contact Centre as a Service for the 9th consecutive year. Natilik and NICE come together with a shared objective: to uplift businesses across diverse industries, delivering unparalleled experiences that go beyond conventional standards for both customers and agents.

Darren Rushworth, President, NICE International, said: “We are thrilled to extend our collaboration with Natilik, as we embark on a journey to redefine customer engagement through advanced CX AI solutions. The synergy between NICE’s innovative platform and Natilik’s proven services methodology aims to deliver unprecedented value to our clients, positioning them as leaders in their respective industries.”

“As a confident guide in the CX industry, we continually seek to offer comprehensive and cutting-edge technologies to our clients,” said Ian Anderson, Group Chief Technology Officer at Natilik. “Our existing partnerships with industry leaders like Cisco, Amazon and NICE reflect our dedication to providing the highest quality solutions. With NICE CXone in our portfolio, we can offer a customisable out-of-the-box contact centre solution that precisely meets the distinctive needs of specific enterprise clients. Through meticulous curation, we guarantee that each client receives a strategic and effective solution, aligning with our mission to match the right technology with the right clients.”

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