The Connected Digital Experience March 2017

Cisco Unified Contact Centre v11.5 delivers some exciting new capabilities to help organisations to create the connected digital experience. This webinar stepped through what is new in UCC 11.5 and the benefits to our clients in upgrading.

We were also joined by Lee Phillips of eGain who explained how, as a Cisco eco-system partner, their solution can seamlessly combine with your contact centre platform to expand the customer experience across multiple channels of engagement.