By developing an exceptional understanding of your business operations and services, the Natilik Service Delivery team will work with you to ensure the right Natilik managed services are in place to help you achieve your desired outcomes.

Your aligned Service Delivery Manager (SDM) acts as your voice within Natilik, bringing together a team of experts to ensure that your Natilik Managed Service delivers continuous service excellence, value realisation and service improvements.

As your single operational point of contact they will execute regular service reviews, highlighting areas for improvement and coordinating value realisation activities to ensure a timely resolution is reached. Then, as those services mature and your business needs and challenges evolve, rest assured that your aligned Service Delivery Manager will continuously work with you to identify and measure further opportunities for service improvements and their impact over time.


  • Continuously Improved Services

    Rest assured that your SDM will identify the opportunities for service improvement to meet your ever-changing requirements.

  • Enhanced Resolution Timescales

    Work with your Natilik SDM to translate their knowledge of your business and service recommendations into actionable insights, ensuring your KPIs can be met with increased reliability and within your desired timeframe.

  • Free Up Your Teams

    By working directly with your Service Delivery Manager to discuss any queries or concerns you may have with your Natilik managed service, you can free up the time of your in-house resources to focus on other projects.