The client, a leading insurance provider headquartered in London, operates internationally with a network spanning more than 650 employees across their UK and international operations.
Like many organisations the clients remote working requirement was expedited by the global pandemic of 2020. In achieving the client’s desired business outcomes, together we had some key considerations.
The client approached the Natilik team with the aim to facilitate an agile working environment where users could collaborate with increased mobility within their re-designed London office as well as remotely. The client recognised that they had a legacy of disparate collaboration solutions, which led to an inconsistent and sometimes frustrating user experience. This meant that any future solution needed to integrate across the collaboration mediums of voice, messaging, video and conferencing and should have strong integration into Microsoft 365.
The client had previously invested in Cisco collaboration solutions including Cisco onpremise voice, Webex conferencing, Cisco contact centre and Cisco video end-point solutions in place. Our joint aim was to maximise the investment in these technologies; integrate them, introduce new features, provide a new messaging platform and wrap it all up into a simple monthly payment plan.
Natilik’s recommendation to resolve the client’s challenges, whilst ensuring the key considerations were met, was to implement an end-to-end Cisco collaboration environment utilising Natilik’s deployment, adoption and support services. The Natilik team demonstrated how the collaboration solution would work through a joint showcase with Cisco, where together we presented how simple the solution was to use and how each component part integrated seamlessly. Natilik’s recommended solution also integrated into the client’s existing on-premises video end-points and Office 365 applications, completing an end-to-end consistent collaboration experience both within and outside the office.
Alongside this, Natilik also delivered a range of Adoption services to ensure the clients users were using and loving their new technology investment. This included a customised learning portal, training and bespoke e-learning materials.
Through a series of planning and design sessions, Natilik was able to understand the client’s business needs and design a solution that was right for them.
The Natilik team worked tirelessly in response to the sudden requirement for the entire workforce to work remotely, which greatly accelerated the timescales for this project.
The solution is fully supported by the Natilik 24/7 Tech Support Team. If any issues arise, they can be dealt with in a timely manner, minimising disruption to the business.
A success plan was developed and put in place to ensure successful adoption of all team members both in and out of the office
The client now has an all-in-one, unified collaboration platform which enables over 650 employees to communicate easily from offices and remote locations all around the world.
Enhanced user experience
The client’s prior disparate collaboration experience has now been transformed, removing user inconsistencies and frustrations. The new industry leading solution provides world class communication and interaction capabilities, resulting in far greater cultural cohesion for the client as a whole.
Team members have embraced the new technology and there has been a 9000% increase in desktop video meetings and a 700% increase in web conferencing across the business. The insights and visibility provided through the e-learning portal have been vital tools for the client during this roll out.
The new solution has transformed the way in which the client is able to collaborate and work seamlessly regardless of their location, resulting in improved productivity and greater efficiency.