Rebecca Brooks

Posted on: October 26th, 2023 by Noemie Longin

Since leaving education, Rebecca has spent her career working in the technology sector and has over 10 years’ experience in this industry. In 2022, Rebecca joined Natilik as a Renewals Manager, and thanks to her exceptional performance in delivering renewals for key clients, she now leads the UK team as Recurring Revenue Operations Director. In this role Rebecca helps to shape the future of our company by ensuring the ongoing success of our renewals function. With a wealth of renewals and contract management experience, both at Natilik and in her previous roles, she provides mentorship to her team and continues to safeguard and enhance Natilik’s recurring revenue streams.

Gavin Sterry

Posted on: May 7th, 2021 by admin

Gavin has been with Natilik for nearly ten years and is now Professional Services Director for the Collaboration and Customer Engagement team. Prior to this, Gavin was a Programme Manager within the Transition and Project Delivery Teams. Gavin has led Programme and Project Teams in the delivery of solutions across multiple technology areas, but specialising in more recent years in Contact Centre and Collaboration, which has resulted in successful implementations for clients such as Vocalink, Skanska, Greenergy, Coventry Building Society and The AA. A great highlight was transitioning The AA across to Natilik’s Contact Centre as a Service and the Natilik Platform.

Before Natilik, Gavin had 14 years’ experience in IT across Service Management, Business Analysis and Project Management, where he largely learnt his trade at Anheuser Busch and Logica.

Paul Brady

Posted on: March 4th, 2021 by admin

Paul has been at Natilik for over 8 years, working with, and delivering to, a vast array of Natilik’s strategic clients. Paul’s focus is now on Natilik’s managed services business as a whole, and ultimately achieving a world class experience for Natilik’s clients. A graduate of St Mary’s University College with a BSc (Hons), Paul studied a combination of Business Management and Sports Science.

Lisa Milnes

Posted on: March 4th, 2021 by admin

Lisa has worked in the technology sector for almost 15 years with significant international business experience. Prior to joining Natilik, Lisa’s work in the luxury retail sector took her to work in the Middle East & Asia before her passion for excellent customer service & client satisfaction moved her into the technology industry alongside a move to Singapore where she lived & worked for 11 years.

After a permanent move back to the UK in 2017, Lisa joined Natilik in the Service Delivery team and was quickly promoted to join our leadership team as Commercial Client Success Director. Lisa has now moved to the role of Client Services Director, running our combined efforts across Client Success Management, Service Design, Service Delivery and Service Transition.

Alkesh Macween

Posted on: March 4th, 2021 by admin

Alkesh has over 15 years of experience in information technology. He originally joined Natilik as a network operations centre team leader in 2016 and was focussed on driving the engineering skillset in Networking and Security. Since 2018, Alkesh has been working as a managed services director, focussed on leading a team of engineers who deliver value to our client base whilst also ensuring innovation and development of our support capabilities across all technology areas. Alkesh holds a BSc (Hons) in Computing and Management from Loughborough University, and has previously worked in a variety of IT related roles in multiple industry sectors, including, legal, finance, professional services, and media.

Lucy Jones

Posted on: March 4th, 2021 by admin

Starting her Natilik career as a Service Delivery Manager in 2013, Lucy has been responsible for ensuring service excellence for many of our clients over the years. Having developed her Cisco and technical knowledge and with a continued passion for all things service, she went on to lead a team of 10 Natilik Service Delivery Managers before deciding to move to the other side of the world and join our Natilik APAC team in early 2020. In her latest role, Lucy leads the APAC Services Team, which encompasses the Tech Support Team and Project Delivery.

Katie Berridge

Posted on: March 4th, 2021 by admin

Katie began her journey with Natilik in 2015, initially as a Project Manager. Her exceptional performance in delivering outstanding projects for key clients, including Capital One, paved the way for her to lead the team for National Enterprise. She has recently moved to the role of UK Professional Services Director.

Since leaving education she has spent her career working in the communications sector and has over 15 years’ experience in this industry. With plenty of hands-on experience both at Natilik and in her previous roles she provides mentorship to her team and continues to engage on projects as key stakeholder to ensure their success.

Katie holds a Prince2 Practitioner and MSP Foundation accreditation.

Ian Catley

Posted on: March 4th, 2021 by admin

Ian has been with Natilik since 1999 and worked in a variety of roles including Project / Programme Manager and Professional Services Director.

Responsible for delivering day to day service excellence to our clients across Natilik’s entire technology portfolio, including our hosted and cloud offerings. Ian works directly with the wider global support organisation, the support engineers aligned to the National team and the Service Delivery team, to manage and develop the support operation to assist Natilik’s clients with the business as usual operation of their solutions.

Prior to joining Natilik Ian worked for Michelin Tyres on their graduate programme including roles in Customer Services, Management Information and Trunk Road Staff. Ian attended Loughborough University and holds a degree in Civil Engineering.