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MANAGE

Natilik Managed Services provide our clients with a catalogue of well defined, replicable services that can be tailored to meet your specific requirements and objectives. By offering such a comprehensive range of services, we enable our clients to reduce their day to day effort in maintaining and managing their technology, freeing up scarce and valuable internal resources.

Our range of managed services are offered on a global basis and includes offerings to support, report, analyse and improve.

OUR EXPERTISE

Our managed services are delivered by a single virtual team that operates out of three Natilik Network Operation Centres in New York, London and Sydney on a follow-the-sun basis. Each location is fully staffed with highly experienced and certified technical specialists that ensures that whenever you contact us, we have the appropriate expert available.

Our team is not only highly experienced at responding to incidents, but also focused on delivering a pro-active service to our clients. Their ultimate goal is to ensure that our clients maximise their technology and drive the adoption that achieves the desired business outcomes.

SUPPORT

We deliver a 24×7 proactive support service from our follow-the-sun network operation centres ensuring you always speak to someone within their working day. By providing a single point of call across all solution components and vendors, we ensure we provide a single centre of expertise and excellence.

Our comprehensive offering of support services include incident and problem management, vendor escalation, technical advice, proactive monitoring and maintenance, backup management, document and contract management as well as remote and onsite resources for moves, adds and changes.

REPORT

Delivered through a designated Service Delivery Manager, we help our clients to understand the detail around the performance, availability and capacity of their supported infrastructure. We provide you with valuable insight that assists you in effective budgetary planning as well as ongoing configuration and inventory management.

Our reporting services include SLA performance, problem management and trend, and major incident reporting. Licence capacity, availability, performance and usage reporting, and inventory and release management information.

ANALYSE

Our analyse offerings enable clients to leverage our expertise and experience in managing IT and communication infrastructure and solutions. We take the detailed information available, analyse this, identifying trends and anomalies and deliver to our clients true actionable insight and detailed recommendations.

Our analyse services include performance management analysis; inventory, availability and capacity management analysis, user adoption analysis and review of service continuity management.

IMPROVE

Through support, report and analyse, our ultimate aim is to help our clients to continually improve their overall experience and the value delivered from their technology deployment. We work with our clients to act on the insight we provide and continually review business and IT priorities to ensure that their environment is aligned to requirements.

As part of the improve phase we look to provide system health checks, release management, service improvement plans and to assist in driving training and adoption and continual service improvement.